Refund policy
Last updated: August 18, 2026
At Marova Coffee, we want you to be happy with your order. Because our products include coffee and other consumable goods, we generally do not accept returns of coffee products due to a change of mind, personal preference, or similar reasons.
If there is a problem with your order, please contact us and we will work with you to make it right.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if:
- Your order arrives damaged
- You receive the wrong item
- An item is defective
- An item is missing from your order
Please contact us at marovacoffee@gmail.com and include your order number and, when applicable, photos of the damaged or incorrect item.
We will review the issue and determine the appropriate resolution, which may include a replacement or refund.
Non-Returnable Items
Because coffee and other consumable products are intended for consumption, we do not accept returns of coffee or other food products due to a change of mind, personal preference, or similar reasons.
We also do not accept returns of gift cards or other items identified as non-returnable at the time of purchase.
If you are unsure whether an item qualifies for a return or refund, please contact us before sending anything back.
Exchanges
We generally do not offer exchanges for coffee or other consumable products.
If you receive a damaged, defective, or incorrect item, please contact us and we will determine the best resolution, which may include sending a replacement.
European Union 14-Day Right of Withdrawal
If you are located in the European Union and applicable consumer-protection law gives you a right to cancel your order within 14 days, we will honor those rights as required by applicable law.
Certain products, including goods that are perishable or liable to deteriorate or expire quickly, may be exempt from the right of withdrawal under applicable law.
Refunds
If we approve a refund, the refund will be issued to your original payment method.
Once a refund has been processed, it may take additional time for your bank or credit card provider to post the funds to your account.
If you have questions about a refund or believe you are owed a refund that has not been received, please contact us at marovacoffee@gmail.com.
Contact Us
For questions regarding returns, refunds, damaged orders, or other order issues, please contact us at: