Shipping Policy

Order Processing

At Marova Coffee Co., we work to process and fulfill orders as quickly as possible.

Orders are typically processed within [X–X business days] after they are placed, excluding weekends and holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

Please note that processing times may vary depending on product availability, order volume, holidays, or circumstances outside of our control.

Shipping Times

Estimated delivery times will be provided during checkout and may vary depending on your location, shipping method, carrier, and other factors.

Shipping estimates are not guaranteed delivery dates. Once an order has been transferred to the shipping carrier, delays caused by the carrier or other circumstances outside of Marova Coffee Co.'s control may occur.

Shipping Costs

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

From time to time, Marova Coffee Co. may offer free shipping promotions or other shipping-related offers. Any applicable terms will be displayed at the time of the promotion.

Where We Ship

Marova Coffee Co. currently ships within the United States and Canada.

We do not currently offer shipping to destinations outside of the United States and Canada.

Available shipping destinations may change from time to time as we expand our operations.

If your location is not available during checkout, we may not currently be able to ship to that destination.

International Orders to Canada

Orders shipped to Canada may be subject to applicable customs duties, taxes, brokerage fees, import charges, or other fees imposed by Canadian authorities or the shipping carrier.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Marova Coffee Co. is not responsible for delays, additional charges, or other issues resulting from customs processing or import requirements.

Order Tracking

When tracking information is available, it will be provided by email after your order has shipped.

Please allow some time for tracking information to become active after the shipping carrier receives and scans your package.

Shipping Delays

Marova Coffee Co. is not responsible for shipping delays caused by circumstances outside of our reasonable control, including carrier delays, severe weather, natural disasters, holidays, transportation disruptions, customs processing, or other unforeseen circumstances.

If your order appears to be delayed, please first check the tracking information provided by the shipping carrier.

If you believe there is an issue with your shipment, please contact us and we will do our best to assist you.

Lost, Stolen, or Misdelivered Packages

Once an order has been delivered to the address provided at checkout, Marova Coffee Co. is generally not responsible for packages that are lost, stolen, or misplaced after confirmed delivery.

If your tracking information indicates that your package was delivered but you cannot locate it, we recommend checking around the delivery location and contacting the shipping carrier for additional information.

If you believe your package was lost in transit, please contact us so that we can assist you in determining the appropriate next steps.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us or otherwise cannot be delivered because an incorrect or incomplete shipping address was provided, additional shipping charges may apply to reship the order.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the information before the order is processed, but we cannot guarantee that changes can be made after fulfillment has begun.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and products.

We will review the situation and determine the appropriate resolution in accordance with our Return and Refund Policy and any applicable carrier or fulfillment requirements.

Returns and Refunds

Shipping and return-related matters are also governed by our Return and Refund Policy.

Please review our Return and Refund Policy for information regarding eligibility, return requests, refunds, and other applicable conditions.

Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page and will become effective when posted.

Contact Us

If you have questions regarding shipping or your order, please contact us through the contact information provided on our website.

Marova Coffee Co.